GENERAL

Customer Service Representative at SKIN101 Clinics Limited

SKIN101 is a medical service provider located in the heart of Abuja, Nigeria’s capital city. Our focus is diagnosing and treating cosmetic and non-cosmetic skin conditions in all ages, improving physical appearance while emphasizing preventive medicine and the overall health and wellness of patients through the anti-aging and wellness medical service.

Applications are invited from interested and qualified candidates to apply for Customer Service Representative at SKIN101 Clinics Limited

Customer Service Representative

Job Specifications:

  • Full Time
  • Required Qualifications: BA/BSC/HND MBA/MSC/MA
  • Location: Lagos | Nigeria. 

Job Description:

SKIN101 Medical Center is growing, hence the need to expand our team. We are looking for a qualified and experienced customer service representative to join our team of professionals who can deliver a high-quality service, understand the importance of customer satisfaction and have high business ethics.

Job Duties & Responsibilities

  • Welcoming and greeting all patients and visitors
  • Registering new patients and updating patient demographics
  • Keeping a seamless appointment system
  • Keeping the reception area clean and organized
  • Providing excellent & exceptional customer service
  • Your dressing and conduct should make a FANTASTIC 1st impression every time.
  • Maintaining a positive, empathetic, and professional attitude toward customers always.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products and services inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues, as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Oversee sorting and distribution of incoming mail

Qualifications and Requirements:

  • Must have a minimum of HND or B.Sc. in a related field.
  • At least 2 years of proven working experience in a similar role.
  • Effective communication and strong listening skills.
  • Exceptional customer service skill.
  • Must be very smart and hardworking
  • Must be patient and courteous.
  • Must be able to work under pressure
  • Must be able to work without supervision
  • Excellent organizational and analytical skills
  • Must be efficient/meticulous and have attention to details.
  • Must consistently interact in a manner that is friendly, supportive, respectful, and cooperative with co-workers and patients.
  • Evidence of excellent oral and written communication.
  • Experience of working in a multidisciplinary environment with a wide range of individuals at different levels.
  • Have experience in a fast-paced, service-led environment.
  • Have a passion for exceptional service.
  • Have the boldness to try new marketing ideas, raising awareness of service.
  • Must reside in Abuja.

Method of Application

If you are passionate about customer service and want to join an exciting and fast-growing brand, then please send your resume, cover letter and a recent coloured passport photograph using the job title as the subject to [email protected].  Only qualified candidates would be contacted.

Deadline: November 20, 2020


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