Baby Care Customer Service Advisor
Location: Chiswick, London, W4 5QB
Salary: £9.13 per hour – £17,803 annually (paid fortnightly) + Excellent Benefits.
Operational Days & Hours: Mon – Fri/8am – 8pm (split shifts); 37.5 hours per week; flexibility essential to meet the needs of the business.
Be supportive. Be personal.
We’re looking for people who can communicate confidently and listen intently whilst working out how to solve enquires to keep our customers happy. You’ll be taking calls from customers who may have queries or concerns. You should have a natural flair for conversation, genuine empathy and the resilience to address customer issues call after call. You’ll become a specialist in your area so you’re more likely to resolve our customers’ issues quickly and on the first call.
As a Baby Care Advisor your role will be varied, dealing with various customer queries or complaints. This could be through different channels, i.e. video chat, live chat, handing inbound calls, responding to emails or white mail (letters), responding to social media forums, WhatsApp or making outbound follow up calls. You’ll often be the very first point of contact for our customers, you’ll need lots of patience, but with your unflappable nature and personal approach, you’ll calmly reassure them that you’re there to help. The satisfaction you get from solving customer enquiries is one of the main reasons our advisors love coming to work every day. You’re surrounded by brilliant colleagues who love what they do and encourage and support each other. The atmosphere in the contact centres is lively and fun – there’s always something going on to entertain you or get involved in, and with our training and support, there are lots of opportunities to build and grow a long term career.
To be a brilliant Baby Care Advisor, you’ll need to have:
• Childcare experience – nursery level
• Excellent listening skills and natural empathy
• A genuine passion for customer service
• A professional telephone manner
• Strong communication skills, with a natural flair for conversation
• Resilience, understanding and patience
• Effective time management
• An openness to feedback and confidence working with others.
As a permanent employee, you can look forward to the following:
• 20 days paid annual leave plus public holidays (increasing incrementally to 30 days based on tenure).
• A contributory pension scheme.
• Discounts with hundreds of major retailers and restaurants across the UK, plus free mobile phone insurance!
• Free parking and overflow lot (5 minute walk).
• Childcare vouchers.
• Eye Care Vouchers.
is a leader in providing cutting edge customer experience and helping
our clients to become more competitive. HGS expertise spans the
telecommunications and media, healthcare, insurance, banking, consumer
electronics and technology. HGS operates on a global presence with
40,000 employees in 66 worldwide locations.
We’re committed to helping you develop a long and rewarding career with us. To ensure you have all the skills you need to succeed, we’ll provide you with excellent training and plenty of support throughout your time at HGS.
At HGS, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our clients, customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.
- Contact: HGS – Chiswick